Trying to connect and getting 'Authentication Failed'


The message 'Authentication Failed' is caused by one of the following being inputted incorrectly;

  • The username
  • The Password


Please ensure there are NO spaces before or after the server address.  If you are sure there are NO spaces and you are still receiving the same error message then please delete the Guard My IP configuration by clicking on the minus sign and starting again from point 5 on the set up page

In addition you will also get this message if your account has expired due to non payment or cancellation.

If you continue to have problems please come onto Live help we are available from 09.30 - 17.30 weekdays (Central European Time)


Was this answer helpful?

 Print this Article

Also Read

VPN Connected but still being told outside the UK

All you have done is missed a step out of the install process : iPhone - Refer back to the...