Frequently Asked Questions

By subscribing to our service we provide you with a VPN (Virtual Private Network) to our UK,USA and European servers. This gives you an access port to a UK, US or European internet experience. When you have subscribed you simply set up a connection of your choice. It only takes a moment. When you have launched the connection all traffic from your computer will be encrypted, secure and anonymous.

  • UK Based company with servers based in the UK, Europe and the USA.
  • Quality Support available via Support team, Live Help and Skype, provided by experienced and qualified staff.
  • We are an established trusted provider providing quality security solutions.
  • We guarantee 99% service time.
  • High Speed connections with no Bandwidth limitations.

You can install and use guardmyip on several computers - but one license only allows one connection at a time.

Devices, PC, MAC's, iPhones, iTouch, iPad, Android devices and any router that support VPN's. Operating systems supported, Microsoft Windows XP, Windows Vista and Windows 7, MAC OS, MAC OS 10,4 and above and Linux.

Yes, we have a number of different set-up otions depending on you environmentand how secure you require you connection to be.

Yes, you will be able to install Guardmyip directly on your router - if your router supports VPN

Yes, our service is completely compatible with mobile devices.

No, we do not. Using Guardmyip you will be able to access all websites and servers on the net - even if your ISP, employer or schools attempts to block your access.

Yes, Guardmyip will neither control nor limit your traffic usage.

When you are connected to guardmyip, all traffic over your internet connection will be encrypted. We use encryption as secure as what is used by the financial sector and the military.

Yes, when you set up your connection you have the option to set it up to work this way.

Our main payment method is via Pay Pal as this is a very safe, processed through the Pay Pal secure gateway. We do offer other payment methods but only if a user is experiencing problems with Pay Pal, contact us if you require assistance.

No, there is no long term contract, just pay per month. You can start and stop the service as often as you wish.

The minimum period is 1 month, after this you can cancel at any time. If you cancel before a month period is up you will not receive any refunds. All payments are taken on a month by month basis so the only commitment from you is the month ahead, allowing you flexibility in the use of this service.

When your connected to our servers, depending on were you are connected, you will experience an internet experience as if you were in that country. So Yes, if you are connected to a UK server you will have access to all UK Terrestrial TV including BBC, ITV, 4 on demand and Channel Five. Alternatively if you were connected to a US Server you would have a US internet experience.

If you simply want to be secure across the internet and let someone else deal with the set up process we offer an installation service through a remote desktop sharing system - for only €9.99. See our support page for more details or contact us.

Go to our contact page on the website contact us

For set up instructions and questions please visit our Set Up pages or Contact us for further information.

FAQ'S
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